RETURNS, REFUND & CANCELLATION POLICY
FREE RETURN & REFUND
You have the right to return your order within 14 days of its receipt. All requests for returns must be initiated within 14 days from the receipt of your order by filling this return form or by mailing us on [email protected].
Each order is carefully checked and packed before shipping. However, if you receive a defective or damaged product we will either refund you full amount or send a free replacement for it. To claim full refund against a defective product you must send us images in support of your claim within 48 hours of receiving your order. You can initiate a return either by clicking here or write us on [email protected].
In case of a free replacement you may have to return the damaged/defective product back to us for our quality review.
It is important that you return your order through a reliable shipping service (e.g. post office service) which provides order tracking number. After shipping back your order you can inform us about the shipping details (tracking number and the name of shipping service) by mailing us on [email protected]
Make sure you return your order in its original condition (including box, labels etc.) and ship it back in a durable packaging. We will not be responsible for any damage or loss during transit. After receiving back your order, we will review it and approve your return. Once your return is approved we will within 48 hours initiate the refund process for the returned products. We will inform you via email once we have initiated the refund process.
Please note that depending on your payment method it can take up to 7-10 working days for the refund amount to reflect in your account statement.
If you have not received your order at all we will refund what you’ve paid for it. Do write us about it on [email protected] or simply message us from our website homepage.
Financially liable for the Chargebacks is the company Angelina Vasileva (Business ID 05842638) Phone +420774804388 [email protected]
- Raiffeisenbank, Praha, Czech Republik
- IBAN CZ9355000000000307341002
- SWIFT RZBCCZPP
All products come along 24 months’ warranty. If you receive a defective or damaged product you can claim full refund for what you've paid for it by initiating a free return (see above).
If you discover quality defects such as components falling off or breaking, you can send back the products back to us and we will issue a refund for it or send it back to you after fixing it at our cost. The cost of sending back the product to us shall be borne by the customer.
Please note that quality defects or damages caused by rough use, friction, exposure to chemicals (such as soaps, perfumes, sanitisers, lotions etc), excessive heat or water will not be covered by warranty.
For any other questions or support feel free to write us on [email protected] or simply message us from our website homepage.
The chandeliers are insured – if the goods is lost during the transport, we will send you new goods. Our shipping company once again carefully repackages the goods so that you get it in perfect condition. Please inspect each item of merchandise carefully upon arrival. Even if you do not intend to install or assemble your items immediately, they should still be opened and inspected for damage within 48 hours of receipt. If an item arrives damaged, contact CARGO SERVICE PRAGUE our SHIPPING COMPANY within 48 hours so we may quickly process your replacement and pick-up the damaged / defective item. Send an e-mail to [email protected] with valid Order Number and description of the problem.
Please save all damaged items, packing and boxes.
Once an order is placed it cannot be cancelled or modified. However, you can always return the order within 14 days to claim refund against your order.